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Browser Recommendations To ensure optimal security and access to all features in our online banking product, we recommend
using one of the following browsers: Windows Users - Internet Explorer 6.x - download now
- Netscape 7.x - download now
Macintosh Users - Netscape 7.x - download now
How do I tell if the site I am on is secure? Once you get to the site, the
Web address will begin with https: ("s" for secure). The locked padlock at the bottom of the window will confirm the site's increased security. For more details
about the encryption status of the page when it was received, click the lock icon. Important: The lock icon only describes the encryption
status of the page while your computer was receiving it.
Online Banking Security
First Bank uses the most advanced security available on the Internet today. All sensitive information is encrypted and online access requires a Personal Identification and a password known only to you. (Note: Only valid account-holders should know the Internet Banking ID and Internet Banking Personal Identification Number)
Designed and tested with and by industry experts, First Bank Internet Banking state-of-the-art technologies will protect your information.
Government regulators oversee all of our banking operations including Internet Banking. In addition, government agencies regularly audit our operations to ensure we comply with the best business practices and the law.
Besides the security measures already mentioned, we employ internal bank controls to ensure optimum security for your Internet Banking.
About Security
At First Bank, we recognize security concerns and we are serious about security issues. In addition to our high security standards offline, we incorporate many security tiers into the First Bank Internet Banking system. Every possible effort is made to ensure that your account information is protected from unauthorized access. For questions regarding security issues, please call 856-728-3400 and ask for Customer Service.
SSL and Firewalls
First Bank Internet Banking is accessed through a Secure Socket Layer (or SSL). This means all data transmitted to or from First Bank’s computer system is encrypted using the most sophisticated security available to protect your money and privacy. Several firewalls exist to prevent unauthorized access to the system and to ensure your information is accessible only by using a correct Internet Banking ID and Internet Banking PIN.
Browser Security
Netscape Navigator: Upon entering https://www.netteller.com/First bank/ users with older versions of Netscape will find a key in the lower left corner switching from broken to a complete key indicating a secure connection.
On newer versions of Netscape a lock in the lower right corner will switch from open to closed. The key will remain complete or the lock will remain closed as long as you remain in the First Bank website or if you log into Online Banking using your ID and PIN.
Microsoft Internet Explorer:
Upon entering https://www.netteller.com/First bank/ users will find a completely closed lock in the lower right corner indicating a secure connection. The lock will remain closed as long as you remain in the First Bank website or if you log into Online Banking using your ID and PIN.
Protecting Information Online
It is very important that only you know your User ID and Password. This is the only way your account may be accessed. Three (3) unsuccessful attempts will lock out the User from accessing their account. If a user becomes locked out, they must call the First Bank Customer Service Department at 856-728-3400.
Email Solicitation
First Bank does not solicit information (Social Security Number, account numbers, credit card numbers, passwords, etc) by means of email. If you receive an email requesting confidential information from someone claiming to represent First Bank, do not respond to the email. Please call 856-728-3400 to report any solicitation of this kind that you receive.
Automatic Log Off
After a period of inactivity, the system will automatically log you off and force you to re-enter your User ID and Password.
Your Role in Security
Choose a good PIN! You should carefully select a PIN that is hard to guess and never use a word that can be found in the dictionary.
Memorize your PIN! Even the best PIN is worthless if it's written on a note attached to your computer or an entry in your checkbook.
Do not share your Internet Banking PIN with anyone else. Your PIN is designed to protect the privacy of your banking information, but it will only work if you keep it to yourself. If you think your PIN has been compromised, change it immediately online and immediately contact the Bank. Call us at 856-728-3400 or send us a note using the tab labeled Contact Us near the top of our web page.
Change your Login ID and PIN as often as you wish. (We recommend changing your PIN at least once each month.)
Don't leave your computer unattended during an Online Banking session - click on "exit" to end your session.
Once you have finished conducting your banking on the Internet, always sign off before visiting other Internet sites.
If anyone else has access to your computer, clear your browser's cache in order to eliminate copies of Web pages that have been stored on your hard drive.
Avoid using Public Internet Access Terminals when conducting your Internet Banking.
Important Note:
While we continue to do everything possible to ensure the security of our system, we are not responsible for any breach of security that is outside of our control.
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